Who we are
At TravelLEADS, we are committed to protecting the privacy and security of the personal information of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services or accessing our website, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and payment details when you make a reservation or interact with our website.
Special Requests and Preferences: We may collect information regarding your special requests, preferences, feedback, reviews, and opinions on our properties, programs, and services.
Communication Information: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message, and any other information you choose to provide.
Account Registration: When you register for an account, we may ask for your contact information, including items such as your name, company name, address, email address, and telephone number.
Transaction Information: We may collect transaction details including the transaction date, transaction amount, and transaction history.
Other Information: We may collect other personal information given in response to surveys, such as age, sex, date of birth, marital situation, nationality, details about government identification documents, occupation, religion, and travel histories.
Use of Information
We may use the personal information we collect for the following purposes:
To process and manage your reservations at LEADS Inn properties in Pahalgam and Narbal.
To communicate with you regarding your reservation, inquiries, and special requests.
To provide you with information about our properties, programs, and services, including personalised offers and recommendations.
To improve and personalise your experience on our website and at our properties.
To ensure the security of our website, prevent fraud, and protect the rights and safety of TravelLEADS, our guests, and others.
To conduct surveys and gather feedback to improve our properties and services.
Sharing of Information
We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, customer support providers, and marketing agencies. These service providers are contractually obligated to handle your personal information securely and only for the purposes specified by us.
We may disclose your personal information if required by law, regulation, legal process, or if we believe it is necessary to protect the rights, property, or safety of TravelLEADS, our guests, or others.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Data Security
We implement appropriate technical and organisational measures to protect the personal information we collect and maintain. However, no security measures are 100% foolproof, and we cannot guarantee the security of your personal information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, personalise content, and gather information about how you interact with our website. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy policies of those third parties when you visit their websites.
Your Rights
You may have certain rights regarding your personal information under applicable data protection laws. These rights may include the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights or if you have any questions or concerns about our use of your personal information, please contact us using the contact information provided below.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.